Where does INDUSTRIAL EQUIPMENT ONLINE deliver?
When will my order be shipped?
All items ordered that are in stock at the time of purchase will ship within two business days from the time that the order was received.
Can I track the progress of my order?
Yes. Once your order is placed you can log into My Account on our website to see your order status in View My Orders.
How are delivery costs calculated?
Delivery costs are calculated at point of checkout using:
Total order weight
Chosen shipping option (standard or express)
Some items may include a free shipping option if available just select this option for free delivery
What orders is Express Delivery available for?
All orders can be express posted. Please contact us for a quote via email email@example.com
How long will my order take to be delivered?
Most orders will be delivered within 1-3 business days depending on your location and stock availability.
Of course if you need your order urgently please contact us and we will do all we can to deliver ASAP
Is pick up available?
Yes. A pick up option is available in Western Australia and is offered during the checkout process. If pick up is required in another state please contact us so we can advise if this is possible in your area.
I’ve received a different item to what I ordered, what do I do?
Although errors are rare they do occasionally happen. If the problem was caused by an error at our end we will correct it as quickly as possible without additional cost. Please contact us with as much information about your order and the issue, and we will sort things out for you right away.
Types of email confirmations
Order Confirmation Email: You will receive a confirmation email within 24 hours of placing an order. If you paid by debit/credit card, and your card was approved, this email will confirm your order. Otherwise, it will notify you that the debit/credit card failed and will give you instructions on how to re-submit your payment.
Items/Order Shipped Email: You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.
Heavy or oversize items
Heavy or oversize items will incur additional delivery costs and may take longer to be delivered. These items should be marked as heavy/oversize on the product detail page. Delivery costs for these products will be calculated in checkout, but please email us at firstname.lastname@example.org if you have any questions about delivery.
What is the ‘Special Instructions’ box in checkout for?
The ‘Special instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel in back shed". INDUSTRIAL EQUIPMENT ONLINE cannot be held responsible if your instructions are not followed.
Return to Sender
TOLL or Action Courier or the chosen courier company may return parcels to us for the following reasons:
Given Address Unknown
We will be in touch with you via email or phone when this occurs. Please be aware that resending these parcels will incur a charge towards the additional postage costs, based on standard carrier freight fees.
Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address.
INDUSTRIAL EQUIPMENT ONLINE does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf.
INDUSTRIAL EQUIPMENT ONLINE will hold returned parcels for a period of 4 weeks and will attempt contact a minimum of three times. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your INDUSTRIAL EQUIPMENT ONLINE account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order; however it will not appear in your My Account area on our website and as such you will need to contact us to place another order.
INDUSTRIAL EQUIPMENT ONLINE uses shipper ‘track & trace’ systems to track your orders at every stage of the delivery process, but sometimes a parcel may go missing. If this is the case, we will launch an investigation with the shipping company. This can take up to 7 business days to be resolved.
We sincerely regret the inconvenience caused by the delay, but INDUSTRIAL EQUIPMENT ONLINE cannot resend items or provide any kind of refund until this investigation is resolved. In the event the goods cannot be located, we will resend them where possible. Alternatively, a refund may be available upon request.
Generally, parcels can be signed for by any adult at the delivery address. Please check with reception or your mailroom if the order has been sent to a business address.
What Courier Company do you use?
Most of our deliveries in the Perth Metro are dispatched using Action Couriers and TOLL for all of our interstate freight.
What if I want to speak to someone about the delivery of my order?
Please fill in the contact us form or email us at email@example.com and we will contact you immediately.